To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by contacting us through our website. Thank you so much!
Wrong Order
If you get an order that is different from your receipt, we sincerely apologize. Please contact us as soon as you notice that you received the wrong order. You may ask us to redeliver it for free*. Please see our redeliver policy below. For credit card payments, we will void the last transaction of your credit card charge and recharge it for the new AED amount. For cash payments, you will be asked to pay the differences of the balance if the new order has a greater value than the wrong order. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food. In some cases, we may offer you a store credit.
Your order will be a priority. In all cases, please return the wrong order in the original container(s)* to our host or driver to avoid an additional charge.
Missed Food
On the rare occasion that you do not receive an order that is on your receipt, we will make it up to you. Please contact us as soon as you notice that we missed any food items in your order. You may ask us to redeliver it for free*. Please see our redeliver policy below. You may cancel the missed order before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.
Bad Food
We cook our orders fresh to order with only the finest and freshest, DED certified ingredients. We take great care and pride in all of the dishes we make. Please contact us immediately if you receive unsatisfactory food caused by uncared delivery, bad packaging, or strange objects in the food. We will need the food returned in the original container(s)* so we may investigate and deal with the issue. We will prepare for you new dishes and make sure they're the best. You may ask us to redeliver it for free*. Please see our redeliver policy below. If you do not wish to receive a new dish, we may refund the amount to a credit card or we will refund you with a store credit only after we receive the food in the original container(s)* and have confirmed the error to the discretion of the manager on duty. Please see our policy on picking up unwanted food below. No cash refunds. In some cases, we may offer you a store credit in the AED amount of the returned order.
Please note: We strive to prepare and package our delivery items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.
Your order will be a priority. In all cases, please return the wrong food in the original container(s)* to our host or driver to avoid an additional charge.
Dislike The Food
We understand that some things aren’t for everyone and welcome feedback from our customers. We offer a diverse selection and would love for you to come back and try something new. In some cases, we may offer a small courtesy discount for your next visit or we may offer you to exchange your order* for an item of equal or lesser value in lieu of a refund. We will need the order returned in the original container(s)* so we may confirm our preparation was correct. In the case of exchanged food, we can put your new order in our delivery queue with a standard delivery charge and in accordance with our redeliver policy below.
Delivery Delay
We understand that everyone is hungry when they call us and we promise we're trying our best to get the food to you as quickly as we can! On the rare occasion, something can occur out of our hands that delays our drivers -- we sincerely apologize if this occurs. If your delivery order has been exceedingly delayed, we will provide a 10% discount to your order.
Return / Cancel
Sorry, we cannot cancel, refund, or give store credit if you change your mind or mistakenly order an item after the order is prepared. You may receive a small courtesy discount in some cases. We cannot provide any refund or store credit for non-food items or beverages. Please contact us for more information.
Refunds will be done only through the Original Mode of Payment, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
Complimentary Food
Sorry, we cannot provide a refund or cash value on any complimentary food.
As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we unfortunately will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.
If 25% or more of the food has been consumed or removed we cannot issue any discount, refund, or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund, or store credit.
Redeliver policy. If your original order was received via delivery, we can redeliver to the same address only. We will send out the corrected food as quickly as possible but cannot guarantee an exact delivery time. We cannot provide refunds on the original delivery charge or driver tips. No additional delivery fees will incur. Our drivers strive to provide great customer service, but please direct any questions or concerns to the manager on duty by contacting us.
