Frequently Asked Questions (FAQ)
ANSWERS TO YOUR QUESTIONS
No, we only ship all over United Arab Emirates at the moment. Very soon we will be covering all GCC countries.
Your time is important to us and we know you are itching to receive your favorite Turkish flavors. Our delivery will be the next day or any date can be selected at the cart page.
No for time being. Because we are cooking in the Night and ship in the morning, we can guarantee everything and freshness is surely worth the wait!
Unfortunately you will not be able to pickup your order. Your orders will be applicable for only delivery. But incase your need the delivery on a specific timing please contact our customer service to confirm.
We send our products via expert express couriers so there should not be any delays. However, in case of any unexpected delays, we are here to help! We will work directly with the shipping company on your behalf and will communicate all updates to you in a timely manner.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Yes, any kind of customization or requests can be discussed with our customer service channels.
Your order and our products are extremely important to us. We have successfully packed and delivered over 15,000 orders. We take great care to deliver our products in the most secure way because we all know Turkish flavors are the most precious treasures in the world! However, if your order is damaged for any reason in transit, please contact us at, firstname.lastname@example.org and we will be glad to assist you!
We source only the most unique flavors from all over Turkey. Everything ships direct to your door from our partner company, Deras Sweets & Bakery in Dubai and you can be sure that opening a box of our products will feel just like stepping outside in a local Turkish town.
Your privacy is extremely important to us. All precautions are taken to protect your personal information on our website. We utilize a 256-bit SSL certificate and we promise to not share any of our customer information with third parties.
No, we only take orders from our website or authenticated channels mentioned in our website, turkishbaklavadubai.com
We are not responsible for orders which are not made from our registered channels.
Authentic Turkish Baklava we only work with registered and approved by Government companies in United Arab Emirates. All our business partners have registered Trade License, HACCP, and ISO 9001:2005 Certificates. This is to assure you that you are in safe hands.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.